Question How can I create a Return Request?
AnswerYou can create a Return in three simple steps

  1. Tap on My Orders
  2. Choose the item to be Returned
  3. Enter details requested and create a return request

Question I have created a Return request. When will the product be picked up?
AnswerNumber of days to pick up a product may vary. It depends on the team that will be assigned to pick up your product. But don’t worry, your product(s) will be picked anywhere between 07-14 working days.
Question After creating a Return request, when will I get the refund?
AnswerThe Refund will be initiated upon successful pickup as per our Returns Policy. The amount refunded is expected to reflect in the customer account within the following timelines:

  1. NEFT – 1 to 3 days post refund initiation

Online Refund – 7 to 10 days post refund initiation, depending on your bank partner

Question What is Hermod’s Shipping Policy?
AnswerHermod believes in delivering products purchased by our valued customers in excellent condition and within the fastest timeframe possible.

Thus, for all the purchases above Rs 999* or more, we will deliver the order to your doorstep free of cost!

(A shipping charge of Rs. 75 will be applicable to all orders under Rs. 999).

Note:

  1. If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges (if paid online).
  2. If you return an order delivered to you, order shipping charges will NOT be refunded.

*Order value is calculated after applying discounts/VAT/GST or any other applicable charges

Question What is Hermod’s Fair Usage Policy?
AnswerTeam Hermod works hard to provide nothing but the best to its customers.

Nevertheless, we’ve noticed that few accounts abuse our lenient Returns Policy. These users usually return most of the items bought and/ or reject our shipments.

In a bid to protect the rights of our devoted customers, Team Hermod will be charging a shipping charge of Rs. 149 and disable the COD option for accounts with a high percentage of returns and rejected shipments.

Question How do I check the status of my order?
AnswerTo check the status of your orders on Hermod website, please click on “My Orders” section under the main menu.
Question How do I cancel the order, I have already placed?
AnswerYou can cancel your order before it has been packed at our warehouse. If your order has already been shipped, you can refuse it at the time of delivery. The refund will be processed into the source account (if order amount was paid online).
Question I just cancelled my order. When will I receive my refund?
AnswerIf the mode of payment selected was Cash on Delivery, there is no amount to be refunded as you haven’t paid for your order.

For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 07-14 days from the time of order cancellation.

Question What is Hermod’s 05 day Return and Exchange Policy? How does it work?
AnswerWith Hermod’s 05 day returns and exchange policy, you can return or exchange items purchased for any reason within 05 days of receipt of the item.

Our only request is for you not use the product and preserve its original condition by retaining the tags and packaging.

The products can be returned to us via these two ways:

In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.

In places that we don’t, you can Self-Ship the product to our registered address. Please share a scanned copy of your courier receipt with us via email.

If the product received clears all our Quality Check tests, the amount will be credited to the source account within 7-10 working days.

If the product doesn’t pass the check, the product will be shipped back to you.

If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain refund and purchase the new item separately.

The following EXCEPTIONS and RULES apply to this Policy:

All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact.

Under Exchange Policy, only size exchanges are allowed. Items can be exchanged for a similar size or a different size. Exchanges are allowed only if your address is serviceable for an exchange by our Logistics team.

In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well

If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.

To return a product to Hermod, please follow these steps:

You have the option of returning products purchased from Hermod within 05 days of receipt, except for our non-returnable products.

To initiate a Return Request, create a ‘Return Request’ under “My Orders” section of website.

After clicking on the screens that follow, note down your Return ID number. This number will help you with the tracking and Refund procedure.

There are two ways through which the products bought can be returned for a refund:

  1. The pick-up facility is offered in selected locations dependent upon our courier serviceability.
  2. If the pick-up option is not available at your location you can self-ship the product to us.

Pick-up: If you select to schedule a pick-up, please place the product in a packet and the product must be unused, unwashed and all the tags are intact. Keep the packet ready and open to expedite the return pickup. Our staff may initially examine the product at the time of pickup and a further quality check of the product will be conducted at our Returns Desk.

Self-ship: In case your area pincode is not eligible for “Pick-up” mode then, please self-ship the product to our Returns desk. Please pack the product and ensure product is unused, unwashed and all the tags are intact. Also, please mention Order No and Return ID on a piece of paper and place it in the packet. Kindly address the package to the address that will be mentioned on the email at the time of raising the query.

We will send you a confirmation email as soon as we receive the shipment at our warehouse.

Question Where should I self-ship the Returns?
AnswerYou can send the return to the address mentioned on the email at the time of raising the query.
Question Why was the Return request declined?
AnswerReturn requests maybe declined if the product you returned is in anyway damaged, tampered with, used or original tags are missing.

In case of any queries related to the same, please contact our customer care on +91-7600219950 or drop a mail at support@hermod.in

Question How can I pay for my order?
AnswerHermod supports the following payment options for an easy shopping experience:

  • Cash on Delivery (available in selected pin codes)
  • Credit Card
  • Debit Card
  • Net banking

Question How does the COD (Cash on Delivery) payment option work?
AnswerCash of Delivery option at Hermod allows you to pay the order value at the time of delivery for all orders between Rs. 299 and Rs. 49999.

To precede using Cash on Delivery (COD) mode of payment, please click on the ‘Cash on Delivery’ option on the payment page.

Cash on Delivery option is available only in selected pin codes. However the COD limit may differ from customer to customer depending upon the order rejection percentage from a particular customers registered email id.

In event of COD limit breach, your order will be cancelled and you will have to place a new order using Pre-payment options.

Further, the COD limit for any user may get decreased to Rs. 24,999, Rs.1500, Rs.0 basis on order rejection percentage and can be reset to Rs.49,999 basis on Order acceptance percentage and number of prepaid orders placed, post limit decrease.

Question Why can't I see the COD option on my payment page?
AnswerYou are unable to see the COD option on the final payment pages because of one of the following reasons:

Your order value may be less than Rs. 299 or over Rs. 49,999.

Our courier partners may not support the Cash on Delivery option for your delivery address.

Question What is COD limit?
AnswerHermod has reserved the right to determine the COD limit for each of its customer and/or orders. The COD limit includes any undelivered, unpaid orders and any new orders being placed.
Question What should I do if I find my package opened or tampered with upon delivery?
AnswerHermod believes in nothing but making its customers’ shopping experience perfect.

Nonetheless, in case of any opened or tampered package, DO NOT accept the product.

Raise this issue by mailing it to us on support@hermod.in and we will help you further

Question I bought a product but it does not fit my size, can I get it replaced?
AnswerYes, you totally can. In case of any replacement of the purchased product, you can drop us a mail at support@hermod.in
Question Should I be concerned about the privacy of my personal details I have shared with Hermod?
AnswerDear customer, please do not worry! Team Hermod is undeniably committed when it comes to safeguarding the buyer’s personal information.

The personal information shared is done so that we can successfully ship the product to your doorstep. Apart from this, your personal details are needed so that we can validate your identity, as well as to provide us with a way to get in touch with you if the need should arise.

Question How do I know my order is confirmed?
AnswerOnce your order is confirmed and processed, you will receive a shipment notification via E-mail and an SMS on the registered mobile number.

This message will also notify you on the estimated date of delivery.

Question Do I have to pay any shipping and delivery charges?
AnswerYes, we do have a Rs 75/- Shipping Charge, However you need not pay for any delivery for any order above Rs 999/-
*Shipping Charges are Non Refundable
Question How do I get in touch with Customer Care Support?
AnswerFor any assistance or help please get in touch with our Customer Care Support at +91 7600219950 or reach us at support@hermod.in

While most items can be returned for a refund or replacement within a 05-day return window, return policies may be different across product categories. Please check the Return Policy page for details on the returns policies of specific product categories.

Question Genuine products
AnswerWe are committed to sell only genuine products to customers on Hermod.in.