To shop at hermod.in do I have to register? If yes, why?

You need to register at hermod.in so that we can enhance your shopping experience every time you visit us. We keep you updated on your orders and refunds through SMS/email. Though we allow you to shop as a guest, we automatically register you.

How do I register myself?

You can register yourself by clicking on this Registration Link. Once registered, you can enjoy regular updates and services from www.hermod.in

 

Do I need to give my email ID and mobile number for registration?

Yes, we will ask you for the details so that we can have your purchase delivered to you at your doorstep.

Is my personal information secure at www.hermod.in?

Please be rest assured that your information is secured with us. Please do refer to the Privacy policy for further information.

Do I need to pay for registration?

It is absolutely free and you only pay for your purchases.

For how long is my registration valid?

Once registered, you can come back to us anytime you want.

I forgot my password, what do I do?

Simply generate a new password by clicking on “Forgot Password” option at sign-in/login page. An email with a link to generate a new password will be sent to your registered email Id.

If I need to update my account information, what steps do I follow?

Login into www.hermod.in, click on “My Account” and update the information under your profile.

Which category products do you sell online?

www.hermod.in is an online fashion store catering to men fashion categories like t-shirts, boxers and designer caps under our very own brand, Galanta Clothing.

How do I know my size?

We have provided a size chart for each and every category which can be used for making a purchase. The size chart has US, UK and European sizes with conversions for easy references.

Do you provide warranty/guarantee for merchandise?

All products are authentic and manufactured and produced right under our brand.

I have placed an order but it’s not appearing in the ‘My Account’ section. Why is that so?

Do not worry! You might be experiencing some slight delay in the updating of your order details to the ‘My Account’ section, for sometimes our systems are flooded with new orders. So please be patient—your order details will be automatically updated soon.

How do I add more products to my order?

Unfortunately, you can’t do that but you can always place a new order and we will be happy to deliver the same to you.

How can I use a voucher in the ‘My Account’ section to place an order?

Add product/s to your cart and proceed to check out, and enter voucher code in the apply promo code section.

Do I have to pay any kind of shipping charges for my order?

No, you don’t! You can enjoy shopping with Hermod with free shipping on all products.

Is there a limit to the quantity that I can order?

We do not want to restrict you from shopping at your favorite online streetwear fashion store. Thus, there are no restrictions on the quantity that you can order.

Do you take orders over the phone?

We are happy to take your orders, which you can place via our M-Site/Website.

My order is placed. What happens next?

You will receive a confirmation email and SMS. We will try to dispatch your order within 24 to 48 hours from our warehouse and will keep you informed at every step. You can also track your order through our website from the ‘My Account’ section. It sometimes takes up to 24 hours for the tracking to be updated after an order is handed over to the delivery service provider.

Why do I sometimes see price variations on the same product? What is the www.hermod.in pricing policy?

There are a number of factors that determine a product’s price. Prices and discounts are predefined for certain products in accordance with the brand guidelines. Any change in the brand’s price shall be reflected on our website as and when fresh stocks are purchased. Thus, certain products may be available at different prices at the same time.

We regularly launch End of Season Sales and promotional campaigns for our customers, where the prices may appear different for that period of time. Once the campaign is over the prices will be either restored back or may change again.

www.hermod.in reserves the rights to change prices at its sole discretion.

What payment methods are accepted at www.hermod.in?

We accept Master/Visa credit cards and all major Debit Cards. We also have an option of net banking and Cash on Delivery for our customers.

Why is tax being charged?

Tax is levied on the sale of any commodity, which here represents Good and Service Tax (GST). This tax is included in our selling price and deposited by www.Hermod.in to the relevant government authorities.

Is it safe to shop online using my debit/credit card?

When you shop with us you can conveniently keep all your worries and concerns behind. We strive to ensure a safe and secure shopping experience for our customers. To make sure that our customers’ shopping experience is private, safe and secure, all Credit Card, Debit Card and Net Banking transactions are processed using a secure encrypted connection to keep your transaction details confidential at all times. We do not keep your details on file; this is why we ask you for your card details each time you make a purchase.

What happens if my debit/credit card has been compromised while making a payment online?

We do not collect or store your credit card information. If you suspect any such thing, then please report this to your bank immediately.

What happens to my money deducted from my debit card/credit card/Net Banking for an unsuccessful order?

If your card is debited and no order placed, no need to panic at all!

Please check your bank/credit card account, as if the money is debited on a failed transaction, it will be rolled back into your account within 07 business days. The time taken can vary from bank to bank and we, unfortunately, won’t be able to expedite this. Please contact your bank for updates.

If the transaction is successful and the money has been credited to our account we would initiate a refund within 07 days of your request.

What happens if the merchandise added to cart goes out of stock?

If a product goes out of stock while adding it to your shopping cart or after you have added to your cart, you will be updated immediately. You will not be able to place an order without of stock product/s.

Can I cancel an order?
Yes, you may cancel an order within 24 hours from the time of placing the order. Login into www.hermod.in, click on “My Account” and select the order which you wish to cancel. Cancel the order by clicking on the “cancel order” button. Please note that the order can only be canceled in case the package has not been picked up from the warehouse.

Can I cancel my exchange order?
Once your exchange order is confirmed then simply cancel the order by following the above steps. To cancel on-hold exchange orders, contact our customer care team and they will assist you with the same.

Why was my order canceled by www.hermod.in?
Though we would love to deliver you your purchase every time you order from us but sometimes due to product failing quality checks at our end we would be forced to cancel your order.

Can I cancel a partial order?
Yes, you may cancel a partial order before the order is processed. To cancel partial orders log into your account on and cancel a transaction that you no longer require. You might not be able to do partial cancellation in some promotional offers.

What happens if I am not available when you deliver the merchandise?
For all Online Orders, our delivery service providers will make three attempts to deliver before the product will be returned to our warehouse. After this, it may be re-dispatched as per customer’s request.

In case of Cash on Delivery Order, the Delivery Service provider normally calls before making the delivery attempt. If the customer is not present when our delivery service provider attempts to deliver the order, three more attempts are made automatically and after that product is returned to our warehouse.

Can I book an order for delivery to more than one address?
Each order is shipped only to a single address. However, if you wish to ship products to different addresses, you may do so by placing multiple orders.

What are the shipping charges and/or are there any additional charges?
Free shipping is available on all products. No delivery charges will be levied on any of Hermod’s products.

How can I track my order?
You can track your order status in the “My Account” section. Once it is dispatched, the shipment details are updated in your account, which you can track on the respective courier’s website. An email and SMS will also be sent for easy order tracking.

What is the stipulated delivery time for an order?
Depending upon your location, the delivery may take 02 to 05 working days after the order is dispatched from our warehouse. Please note that the delivery may take longer during public/ bank holidays.

What is the validity of a promotional voucher?
These vouchers are limited-time promotions and their validity will be specified accordingly.

Can I use this voucher on all items?
It is not applicable to the purchase of sale items and cannot be combined with other promotions/offers.

What are the terms and condition of this voucher?
The terms and conditions will vary with promotions/offers and will be specified during the promotion campaign.

Where do I apply the promotional voucher?
Add product/s to your cart and proceed to check out, and enter voucher code in the apply promo code section.

Can I club two vouchers?
No two promotions/offers can be clubbed. At present we do not allow you to club refund vouchers with promotional vouchers.

How do I return the product/s?
You can return an item online at www.hermod.in by following the below steps.

  • Log in to the ‘My Account’ section
  • Select the product that needs to be returned
  • Follow the steps and fill in the required information to complete the process.

How do I exchange the product/s?
You can exchange an item online at www.hermod.in by following the below steps.

  • Log in to the ‘My Account’ section at www.hermod.in
  • Select the product that needs to be exchanged
  • Follow the steps and fill in the required information to complete the process.

When will my exchange item be shipped?
Exchange items are shipped within 24 hours after the item returned has passed quality checks.

What should I do if my order is received in a damaged condition?
We apologize for this, however, in a rare case you happen to receive a damaged/defective product, please notify us within 24 hours of receipt. We might request you to share a photograph at care@hermod.in.

What should I do if I receive a different item from the one that I have ordered?
We apologize for this, however, in a rare case where you happen to receive a different product from what you had ordered, please notify us within 24 hours of receipt. We might request you to share a photograph at care@hermod.in

My return request was initiated but the reverse pick-up has not yet been done. What should I do?
Normally it takes 03 to 04 working days for a reverse pick but in case no courier partner has contacted you please feel free to contact us at care@hermod.in, 10 am to 7 pm (Monday to Friday).

I ordered the same product in more than one quantity. How do I do a partial return?
Please feel free to contact us at care@hermod.in, 10 am to 7 pm (Monday to Friday) and our team member will help you.

What are the refund options available to me?
You can choose to get your refund in the following ways:

  • Cash refund via bank transfer into your account for all COD orders
  • Money-back to the paid account/ credit card for all online orders.
  • A Coupon Code of the refund value in your Hermod account, which can be redeemed against any purchase. You may check the issued Coupon Code under the ‘Coupons’ section, by clicking on ‘My Account’ at www.hermod.in.

How do I get my balance refund-voucher amount?
Please contact us anytime between 10 am to 7 pm (Monday to Friday) at care@hermod.in and our team member will help you.

How do I get in touch with Hermod?
Please contact us at any time between 10 am to 7 pm (Monday to Friday) at care@hermod.in

What is Customer Care working hours?
We work from 10 am to 7 pm Monday to Friday.

I want to sell my products on www.hermod.in. Whom do I get in touch with?
Write to us at care@hermod.inand we will assist you further.