- Tap on My Orders
- Choose the item to be Returned
- Enter details requested and create a return request
- NEFT – 1 to 3 days post refund initiation
Online Refund – 7 to 10 days post refund initiation, depending on your bank partner
Thus, for all the purchases above Rs 999* or more, we will deliver the order to your doorstep free of cost!
(A shipping charge of Rs. 75 will be applicable to all orders under Rs. 999).
- If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges (if paid online).
- If you return an order delivered to you, order shipping charges will NOT be refunded.
*Order value is calculated after applying discounts/VAT/GST or any other applicable charges
Nevertheless, we’ve noticed that few accounts abuse our lenient Returns Policy. These users usually return most of the items bought and/ or reject our shipments.
In a bid to protect the rights of our devoted customers, Team Hermod will be charging a shipping charge of Rs. 149 and disable the COD option for accounts with a high percentage of returns and rejected shipments.
For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 07-14 days from the time of order cancellation.
Our only request is for you not use the product and preserve its original condition by retaining the tags and packaging.
The products can be returned to us via these two ways:
In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.
In places that we don’t, you can Self-Ship the product to our registered address. Please share a scanned copy of your courier receipt with us via email.
If the product received clears all our Quality Check tests, the amount will be credited to the source account within 7-10 working days.
If the product doesn’t pass the check, the product will be shipped back to you.
If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain refund and purchase the new item separately.
The following EXCEPTIONS and RULES apply to this Policy:
All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact.
Under Exchange Policy, only size exchanges are allowed. Items can be exchanged for a similar size or a different size. Exchanges are allowed only if your address is serviceable for an exchange by our Logistics team.
In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well
If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
To return a product to Hermod, please follow these steps:
You have the option of returning products purchased from Hermod within 05 days of receipt, except for our non-returnable products.
To initiate a Return Request, create a ‘Return Request’ under “My Orders” section of website.
After clicking on the screens that follow, note down your Return ID number. This number will help you with the tracking and Refund procedure.
There are two ways through which the products bought can be returned for a refund:
- The pick-up facility is offered in selected locations dependent upon our courier serviceability.
- If the pick-up option is not available at your location you can self-ship the product to us.
Pick-up: If you select to schedule a pick-up, please place the product in a packet and the product must be unused, unwashed and all the tags are intact. Keep the packet ready and open to expedite the return pickup. Our staff may initially examine the product at the time of pickup and a further quality check of the product will be conducted at our Returns Desk.
Self-ship: In case your area pincode is not eligible for “Pick-up” mode then, please self-ship the product to our Returns desk. Please pack the product and ensure product is unused, unwashed and all the tags are intact. Also, please mention Order No and Return ID on a piece of paper and place it in the packet. Kindly address the package to the address that will be mentioned on the email at the time of raising the query.
We will send you a confirmation email as soon as we receive the shipment at our warehouse.
In case of any queries related to the same, please contact our customer care on +91-7600219950 or drop a mail at firstname.lastname@example.org
- Cash on Delivery (available in selected pin codes)
- Credit Card
- Debit Card
- Net banking
To precede using Cash on Delivery (COD) mode of payment, please click on the ‘Cash on Delivery’ option on the payment page.
Cash on Delivery option is available only in selected pin codes. However the COD limit may differ from customer to customer depending upon the order rejection percentage from a particular customers registered email id.
In event of COD limit breach, your order will be cancelled and you will have to place a new order using Pre-payment options.
Further, the COD limit for any user may get decreased to Rs. 24,999, Rs.1500, Rs.0 basis on order rejection percentage and can be reset to Rs.49,999 basis on Order acceptance percentage and number of prepaid orders placed, post limit decrease.
Your order value may be less than Rs. 299 or over Rs. 49,999.
Our courier partners may not support the Cash on Delivery option for your delivery address.
Nonetheless, in case of any opened or tampered package, DO NOT accept the product.
Raise this issue by mailing it to us on email@example.com and we will help you further
The personal information shared is done so that we can successfully ship the product to your doorstep. Apart from this, your personal details are needed so that we can validate your identity, as well as to provide us with a way to get in touch with you if the need should arise.
This message will also notify you on the estimated date of delivery.
*Shipping Charges are Non Refundable
While most items can be returned for a refund or replacement within a 05-day return window, return policies may be different across product categories. Please check the Return Policy page for details on the returns policies of specific product categories.