Questions and Answers
Registration & Account
You need to register at hermod.in so that we can enhance your shopping experience every time you visit us. We keep you updated on your orders, refund, and exchange requests, through SMS and emails.
You can register yourself by clicking on this Registration Link. Once registered, you can enjoy regular updates and services from www.hermod.in
You can choose either at the time of registration— your mobile number or your email handle. Also, you can now register and log in quickly by using your mobile number to get an OTP, and voila! You’re done!
Please note that we ask for these details so that we can have your purchase delivered to you at your doorstep, hassle-free.
Please be assured that your information is 100% secure with us. Please do refer to the Privacy policy for further information.
Registration with Hermod India is absolutely is free and you only pay for your purchases.
Once registered, you can come back to us anytime you want, from anywhere you want!
Simply generate a new password by clicking on the “Forgot Password” option at the sign-in or login page. An email with a link to generate a new password will be sent to your registered email handle.
Login into www.hermod.in, click on “My Account” and update the information under your profile.
If a product goes out of stock while adding it to your shopping cart or after you have added it to your cart, you will be updated immediately. You will not be able to place an order with out of stock product/s.
Orders
We accept Master and Visa Credit Cards and all major Debit Cards. We also have the option of paying via Google Pay (GPay), UPI, Bhim, PhonePe, Airtel Money, Net Banking, and Cash on Delivery for our customers.
Tax is levied on the sale of any commodity, which here represents Good and Service Tax (GST). This tax is included in our selling price and deposited by Hermod India to the relevant government authorities.
When you shop with us you can conveniently keep all your worries and concerns behind. We strive to ensure a safe and secure shopping experience for our customers. To make sure that your experience is private, safe, and secure, all Credit Card, Debit Card, and Net Banking transactions are processed using a secure encrypted connection to keep your transaction details confidential at all times. We do not keep your details on file; this is why we ask you for your card details each time you make a purchase.
We do not collect or store your credit card information. If you suspect any such thing, then please report this to your bank immediately.
If your card is debited and no order is placed, no need to panic at all!
Please check your bank/credit card account, as if the money is debited on a failed transaction, it will be rolled back into your account within 07 business days. The time taken can vary from bank to bank and we, unfortunately, won’t be able to expedite this. Please contact your bank for updates.
If the transaction is successful and the money has been credited to our account we would initiate a refund within 07 working days of your request.
We are happy to take your orders, which you can place via our M-Site/Website.
You will receive a confirmation email and SMS. We will try to dispatch your order within 24 to 48 hours from our warehouse and will keep you informed at every step.
You can also track your order through our website from the ‘My Account’ section. It sometimes takes up to 24 hours for the tracking to be updated after an order is handed over to the delivery service provider.
Several factors determine a product’s price. Prices and discounts are predefined for certain products in accordance with the brand guidelines. Any change in the brand’s price shall be reflected on our website as and when fresh stocks are purchased. Thus, certain products may be available at different prices at the same time.
We regularly launch End of Season Sales and promotional campaigns for our customers, where the prices may appear different for a certain period of time. Once the campaign is over the prices will be either restored or may change again.
Hermod India reserves the right to change prices at its sole discretion.
Returns & Exchange
Yes, you may cancel an order within 24 hours from the time of placing the order. Login into www.hermod.in, click on ‘My Account’ and select the order you wish to cancel. Cancel the order by clicking on the ‘Cancel Order’ button.
Please note that the order can only be canceled in case the package has not been picked up from the warehouse.
If you would like to modify your order and it has not been processed, please email [email protected]. Once your order has been prepped for shipping, it cannot be modified.
Once your exchange order is confirmed, simply cancel the order by following the above steps. To cancel on-hold exchange orders, contact our customer care team and they will assist you with the same.
Yes, you may cancel a partial order before the order is processed. To cancel partial orders log in to your account and cancel a transaction that you no longer require. You might not be able to do partial cancellation in some promotional offers.
For all Online Orders, our delivery service providers will make three attempts to deliver before the product will be returned to our warehouse. After this, it may be re-dispatched as per the customer’s request.
In case of a Cash on Delivery Order, the Delivery Service provider normally calls the customer before making the delivery attempt. If the customer is not present when our delivery service provider attempts to deliver the order, two more attempts are made automatically, and after that product is returned to our warehouse.
Each order is shipped only to a single address. However, if you wish to ship products to different addresses, you may do so by placing multiple orders.
You will receive a confirmation email and SMS. We will try to dispatch your order within 24 to 48 hours from our warehouse and will keep you informed at every step.
You can also track your order through our website from the ‘My Account’ section. It sometimes takes up to 24 hours for the tracking to be updated after an order is handed over to the delivery service provider.
Several factors determine a product’s price. Prices and discounts are predefined for certain products in accordance with the brand guidelines. Any change in the brand’s price shall be reflected on our website as and when fresh stocks are purchased. Thus, certain products may be available at different prices at the same time.
We regularly launch End of Season Sales and promotional campaigns for our customers, where the prices may appear different for a certain period of time. Once the campaign is over the prices will be either restored or may change again.
Hermod India reserves the right to change prices at its sole discretion.
Coupons & Vouchers
These vouchers are limited-time promotions and their validity will be specified accordingly.
It does not apply to the purchase of sale items and cannot be combined with other promotions/offers.
The terms and conditions will vary with promotions/offers and will be specified during the promotion campaign.
Add product/s to your cart and proceed to check out, and enter voucher code in the ‘Apply Promo Code’ section.
No two promotions or offers can be clubbed. At present, we do not allow you to club refund vouchers with promotional vouchers.
Please contact us anytime between 10 am to 07 pm (Monday to Saturday) at care@hermod.in and our Customer Care Executive will be more than glad to be of assistance to you.