Please refer our policy

Cancellation Policy

What is Hermod’s Cancellation Policy?

You can cancel an order until it has not been packed in our Warehouse on Website/M-site. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made.

Can I modify the shipping address of my order after it has been placed?

Yes, you can modify the shipping address of your order before we have packed it, by sending us an email with your order ID at care@hermod.in

How do I cancel my order?

Tap on “My Orders” section under the main menu of your Website/M-site and then select the item or order you want to cancel.

I just canceled my order. When will I receive my refund?

If you had selected Cash on Delivery, there is no amount to be refunded because you haven’t paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive the refund into the source account within 04-10 days from the time of order cancellation.

Returns policy

 We at Hermod, work hard to provide our customers with the latest fashion at the impeccable quality and amazing prices. If you did not like the fit, colour or design simply return/exchange the product within 15 days of delivery.

To return/exchange a product, use our easy online returns process by logging in to your Hermod account.

You can also reach out to our team at care@hermod.in(Working hours: Monday to Friday, 10 am to 7 pm).

 The Return process – Online Return/Exchange—you can return or exchange an item online at www.hermod.in by following the bellow steps.

  • Log in to the ‘My Account’ section at www.hermod.in
  • Under ‘My Orders’, select the product that needs to be returned/exchanged
  • Follow the steps and fill in the required information to complete the process.

Need to return – Few points to remember

  • Returns/exchange the request needs to be within 15 days of the delivery of the product
  • Please fill the returns form for easy processing of refunds
  • All returned items must be unused and unwashed for hygiene reasons, and returned with original packaging and tags in place. Items without tags will not be accepted
  • In the case you receive a damaged/defective, the company should be notified within 24 hours of receipt. We might request you to share snapshot at care@hermod.in
  • Any returned item received by us that does not meet the above-mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case.
  • Please make sure that the returned items are packed securely to prevent any loss or damage during transit. For all self-shipped returns, please use a reliable courier service.

 How do you return?

 Reverse pick up from your shipping address:Our reverse pick-up facility is currently available only in select locations, which fall under the service network of our courier partners.

Refund options for you– The customer can choose to get their refund in the following ways:

  • Cash refund via bank transfer into their account for all COD orders
  • Money back to the paid account/ credit card for all online orders.
  • A Coupon Code of the refund value in your hermod.in account, which can be redeemed against any purchase. You may check the issued Coupon Code under the ‘Coupons’ section, by clicking on ‘My Account’ at hermod.in.

Terms & Conditions

This Return Policy applies to all items (including the FREE GIFTS) purchased directly from Hermod.in. The policy is subject to change. Hence, please visit our website www.hermod.in for the latest policy.

For Queries/Comments

Send us your questions or comments to care@hermod.in

SHIPPING POLICY

What is Hermod’s Shipping Policy?

We strive to deliver products purchased from Hermod in excellent condition and in the fastest time possible. Hermod will deliver all orders for free at your door-step with no extra shipping charges.

If the order is canceled, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges if paid online.

How long will it take for my order to be delivered?

We, at Hermod, know how important it is to receive your purchased products in the finest condition and on time. So we use a large network of couriers to deliver your products to you as early as possible.

Depending upon the location, the product is delivered to you in 01-10 workings days after it has been dispatched from our warehouse.

Orders once shipped, are typically delivered in 01-04 business days in metros, and 04-07 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).

Are there any additional shipping charges?

Hermod.in provides free shipping on all its products. Thus, there will be no shipping charges levied on any purchase.

What is Hermod’s Fair Usage Policy?

We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal returns policy. These accounts typically return most of the items bought or choose to not accept our shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect shipping charge of Rs. 149 for all orders and disable cash on delivery option for accounts which have a high percentage of returns and shipments not accepted by the value of orders placed.

How do I check the status of my order?

Please tap on “My Orders” section under the main menu on the website/ M-site to check your order status.

How can I check if Hermod delivers to my PIN Code?

You can find out if Hermod delivers to your PIN Code using the courier serviceability tool available on the product page. Please tap on “Check Delivery options” and enter your area PIN code in the respective field to get the required information about standard order delivery time and availability of Cash on Delivery for the Product selected. The PIN codes serviced by us are frequently updated, so if we do not deliver to your PIN code today, please come back and check to see if this has changed.

How are orders placed on Hermod delivered to me?

All orders placed on www.hermod.in are dispatched through trusted courier service companies.

Does Hermod deliver products outside India?

No. At this point, Hermod delivers products only within India.